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Job Opening details:-
Company Name :- Genesys
Position Name :- Senior Software Engineer
Company Location :- Chennai, Tamil Nadu
Job Category :- Back Office jobs
Full Job Description :-
Job Description
Your Roles & Responsibilities:
We are seeking a Staff Software Engineer to join our team focused on building Genesys Designer, the next generation of application development environment for Genesys MultiCloud. You will help design, develop, deploy and manage the Designer service on Azure, AWS and GCP following SRE and secure development best practices. This team is responsible for delivering state-of-the-art user-friendly software used by some of the largest fortune 500 companies while ensuring the highest levels of performance, scalability, security and observability.
Who you are:
You are experienced in software design, development, dev testing, and prototyping. You understand how distributed teams collaborate and you can effectively interface with teams in different time zones. You have used agile development principles and best practices, and are comfortable with source control workflows. You have experience with relatively complex data models and come up with elegant design solutions on how to enhance them for new functionality while maintaining backward compatibility. You realize the importance of participating a collaborative environment, where diversity and difference in opinion are valued and customer experience takes center stage. You have strong and effective communication skills, analytical skills, and enjoy bringing clarity to complex technical challenges to help the product forward..
Required Technical and Professional Expertise:
3+ years development experience in Node.js, React, Angular, Bootstrap, Spring boot
2 years experience with your containerized software running on AWS, Azure, GCP or another cloud , Helm, Terraform
Experience with Docker and Kubernetes
2 years of using Agile/jira software methodologies
Preferred Technical and Professional Expertise:
Prior experience in integrating with or using Voicebots/chatbots – Google DialogFlow CX/ES, Amazon Lex, IBM Watson or similar NLU/NLP bots
Experience in helping foster a culture of continuous engineering improvement through active participation, feedback, and promoting best practices
Experience in using and managing PostgreSQL or similar DB running on cloud
Demonstrated leadership in designing user-friendly user interfaces for complex use cases e.g. workflow design
Experience in working with Open Source technologies
Strong records of nurturing inclusive work environment and cross-org collaborative work culture
About Us:
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Covid-19:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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