[New Job Vacancy] CUSTOMER SERVICE – EXECUTIVE/SENIOR EXECUTIVE/ASSISTANT MANAGER job in Swift Cargo, (Bengaluru, Karnataka) – Jobs in Bengaluru, Karnataka

[New Job Vacancy] CUSTOMER SERVICE – EXECUTIVE/SENIOR EXECUTIVE/ASSISTANT MANAGER job in Swift Cargo, (Bengaluru, Karnataka) – Jobs in Bengaluru, Karnataka

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Job Opening details:-
Company Name :-
Swift Cargo
Position Name :-
CUSTOMER SERVICE – EXECUTIVE/SENIOR EXECUTIVE/ASSISTANT MANAGER
Company Location :-
Bengaluru, Karnataka
Job Category :-
Management jobs

Full Job Description :-
Bangalore | Mumbai
JOB DESCRIPTION
Position / Functional Designation :
Customer Service – Executive/Senior Executive/Assistant Manager*

Reports to :
Customer Service – Manager

Experience :
4-6 Years from Freight Forwarding Industry [Mandatory]

Domain / Division :
Customer Service | Sea & Air-Freight | FCL & LCL

Location :
Bangalore | Mumbai

[*Position will be discussed as per the applicant’s current profile as well as experience in Trade]

REQUIREMENTS
Act as single point of contact for customers and manage/negotiate pricing and co-ordinate for all shipments.
Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements, be proactive in order to minimize service crises.
Research on rates and routes to get competitive rates.
Arrange shipments by examining destination, route, rate, delivery time.
Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents.
Follow-up with customers for outstanding payments.
Co-ordinate with Sales, Operations and Documentation department and follow-up on shipments generated.

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