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Job Opening details:-
Company Name :- Citi
Position Name :- Officer (Ops Sup Team Lead – C09)
Company Location :- Chennai, Tamil Nadu
Job Category :- Management jobs
Full Job Description :-
The Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations – Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes
Lead a small team by providing coaching and mentoring
Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
Provide regular status updates for all project participants as well as creating presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios
Create, manage and maintain a project plan and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America’s region
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Previous relevant experience preferred (combination of education/experience)
Proficient in Microsoft Office
Proactive leadership and motivational skills
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Shift Time: India night shift hours (US operations)
Job Family Group:
Operations – Core
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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