[New Job Vacancy] Assistant Manager – Operations job in Pdeeps Technologies, (Udaipur, Rajasthan) – Jobs in Udaipur, Rajasthan

[New Job Vacancy] Assistant Manager – Operations job in Pdeeps Technologies, (Udaipur, Rajasthan) – Jobs in Udaipur, Rajasthan

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Job Opening details:-
Company Name :-
Pdeeps Technologies
Position Name :-
Assistant Manager – Operations
Company Location :-
Udaipur, Rajasthan
Job Category :-
Management jobs

Full Job Description :-
Job DescriptionWe are looking for a skilled Assistant manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.To be a successful Assistant manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.RESPONSIBILITIES: Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.Assisting other management team members in identifying trends and establishing call center goals.Ensuring staff members are achieving desired service levels and taking corrective action, as needed.Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.Authorizing replacements or refunds.Taking on other tasks or projects to support employees, other leaders, and call center operations.Requirements: Must be a Graduate.More education or experience in a related field may be preferred.Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.Knowledge of management principles and familiarity with company products, services, and policies.Strong coaching and leadership skills, ability to motivate employees.Decisiveness and attention to detail.Proficiency with the necessary technology, including computers, software applications, phone systems, etc.Polite, professional phone voice.Job Type: Full-timeSalary: ₹30,000.00 – ₹35,000.00 per monthSchedule:Rotational shiftEducation:Bachelor’s (Preferred)Experience:Operations: 1 year (Required)total work: 1 year (Required)Speak with the employer+91-XXXXXXXXXX

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