[New Job Vacancy] Associate Level 1 – Processing Team Member (European Payment) job in Riverforest Connections, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

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Job Opening details:-
Company Name :-
Riverforest Connections
Position Name :-
Associate Level 1 – Processing Team Member (European Payment)
Company Location :-
Chennai, Tamil Nadu
Job Category :-
Back Office jobs

Full Job Description :-
From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description
Roles and Responsibilities
Position Purpose
Handle all tasks engaged in processing incoming & outgoing payments and investigations to ensure operational delivery
Participate in the improvement of the quality of service delivered by the CBO to the affiliated Sites
Participate in the mitigation of the operational risk
Reports functionally to the Coordinator and Processing Team Leader
Reports hierarchically to the Processing Team Leader
Direct Responsibilities
Process payments under its responsibility according to management guidelines & procedures in order to ensure operational delivery:
Handle payments stopped for banking & technical reasons
Ask authorization to process a payment stopped for banking reasons (lack of funds, status of account,) or for incorrect / incomplete instructions (paper based or electronic) to the Client Management of the concerned affiliated site
Chase up for reply from the Client Management of the concerned affiliated site
Mitigate the operational risk to improve CBO efficiency:
Apply procedure in force (generic & specific procedures, SLAs, manuals of activities Sharepoint)
Detect and correct errors (first level of control) and ensure systematic reporting according to procedures in force
Raise technical issues immediately to the hierarchy
Ensure and control the correct activity during the day in order to guarantee the CBO operational delivery
Validate if all payment instructions are executed in order to guarantee the CBO operational delivery
Contributing Responsibilities
Contribute to CBO image and efficiency by fulfilling their responsibilities well and on time:
Client Satisfaction consolidation
CBO positive image from Stakeholders (internal and external)
Improve Clients profitability
Increase versatility by developing skills on various products and sites to improve the quality of service
Desired Candidate Profile
Technical & Behavioral Competencies
Good communication: ability to report issues, to provide help and to suggest improvements
Ability to identify priorities and act in client’s best interest
Process oriented and high level of integrity
Good knowledge of CBO procedures and methods
Good knowledge of operational risks areas
Tools: Payment engines and control tools
Role:Back Office Operations
Salary: Not Disclosed by Recruiter
Functional AreaCustomer Success, Service & Operations
Role CategoryBack Office
Employment Type:Full Time, Permanent
Key Skills
European PaymentEurope PaymentInternational fund TransferSEPI
UG:Any Graduate
Company Profile
RiverForest Connections Private Limited
A Leading MNC Financial Services
Company Info
Recruiter Name:Sheela Dubey
Contact Company:RiverForest Connections Private Limited

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