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Job Opening details:-
Company Name :- SKS Enterpprise
Position Name :- Customer support
Company Location :- Bengaluru, Karnataka
Job Category :- Data Entry jobs
Full Job Description :-
Customer Support Agent Job Duties:Handle customer inquiries over the phone, chat and email (Inbound & Outbound).Respond to customer inquiries, complaints and comments on a daily basis and determine corrective action for the high-call volume department.Review and verify transactions to ensure proper processing according as per defined quality standards.Process transactions, including money transfers and withdrawals, data entry to update in tools.Hands on CRM and internal portals to access customer details and databases.Manage and resolve customer complaints.Provide product and service information to callers.Follow up calls with customers when necessary.Document all call information according to standard operating procedures.Escalate the cases on the basis of severity and capture the feedback.Qualification:Diploma Holders to Any Graduates from recognized UniversityExperience:2 to 3 years in BPO (Email, Chat, Inbound & Outbound)Preference would be given to the candidates who has experience from financial services BPO’s (Banking & Insurance)Languages and Proficiency:English & Hindi (Very Good), Kannada and any of south languageVery good in Written Communication (English & Hinglish)Job Type: Full-timePay: ₹300,000.00 – ₹400,000.00 per yearSchedule:Morning shiftEducation:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:Hindi (Required)English (Required)
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