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Job Opening details:-
Company Name :- HSBC
Position Name :- Senior Implementation Manager
Company Location :- Mumbai, Maharashtra
Job Category :- Management jobs
Full Job Description :-
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers open more doors than others.
If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.
Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking an experienced professional to join the Global Liquidity and Cash Management – Client Implementation team.
The Client Manager, Implementation will play a crucial role throughout the implementation process and in contributing to the smooth implementation of cash management solutions. The person will be responsible for onboarding the corporate clients both in the GBM and CMB space onto HSBC’s payment and receivables platform seamlessly. Apart from the above, the person would also be responsible for vetting the PCM documentation for SME-BB clients and be a facilitator for all document negotiation between the Documentation manager and the client. A well-managed and coordinated implementation captures revenue at the earliest possible time, strengthens the customer relationship and earns long-term credibility for capturing ongoing business opportunities. The Implementation Team Lead shall act as an enabler in achieving this objective.
The role requires performing below activities:
The Implementation- Team leader (TL) will need to manage a team under him who will be responsible for running projects around client on boarding and implementation for GLCM products. The TL will be jointly responsible for the overall revenue realization target and will need to significantly contribute to the achievement of the same.
The TL will need to understand each deal before he accepts the same from sales to understand the revenue component and the solution sold based on the industry and sector it pertains to before he accepts it for further assignment to his team. He will be eventually responsible to ensure that the project delivery and revenue realization are in synchronization.
The TL needs to monitor his pipeline of deals and manage them within the stipulated TAT based on their complexity. He will have to effectively govern the overall TAT of the deals and step in to ensure they are delivered within the stipulated time frame.
The TL will also need to align with internal stakeholders such as sales, product or operations at set frequency through regular meetings to ensure his team is adequately supported in driving the projects and completing set ups or agreed customizations within stipulated TAT and as per client expectations.
Understand the client’s business and act as a consultant to client during the implementation
Engage with stakeholders (internal and external) to provide opinions / alternatives on the documentation queries raised by customers for GBM/CMB clients
Provide consultation to Sales Team and participate in the deal team to secure mandates
Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Contribute to the management and development of the Client Implementation function both in India and the Asia Pacific region and assist to build up GLCM Client Implementation as a cohesive functional unit
Manage escalations/senior management interventions as also managing operational risk including its identification, assessment, mitigation and control, loss identification and reporting
Build a relationship across all levels at the customer’s end and become the first point of contact from the bank’s side for any GLCM related requirements of the customer requirements rather than a plain transaction banking representative. Ensure top of mind recall with the client
Be the owner of revenue tracking for clients being onboarded onto HSBC’s platform.
Project management skills with the ability to manage implementation / client onboarding activities.
Experience in Client Implementation for Global Banking and Corporate customer.
GLCM Domain Knowledge and / or Certificate of International Cash Management, Project Management certification/ experience preferred.
Ability to work closely with various teams to deliver comprehensive solutions/services to meet customer needs.
Experiences in Corporate Banking as well as a broad knowledge on the banking, prevailing business environment and regulatory framework are also prerequisites.
Excellent communication, analytical, negotiation and people oriented skills
Demonstrated ability to manage challenging customers with a strong customer orientation especially at forging rapport at senior management levels at client’s end.
Interact with multiple internal & external stake-holders like GSC, Sales, Services, Customer, Customer Group RM, Legal & Compliance etc.
Ability to work under pressure and to think laterally and meet deadlines.
Take ownership in migrating the wallet share of the client being onboarded from the incumbent bank
Minimum Graduation or as required for the role, whichever is higher
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
Link to Careers Site: Click HERE
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Issued by The Hongkong and Shanghai Banking Corporation Limited, India
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