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Job Opening details:-
Company Name :- Concentrix
Position Name :- Sr Mgr Training & Quality
Company Location :- Thane, Maharashtra
Job Category :- Management jobs
Full Job Description :-
Job Title:
Sr Mgr Training & Quality
Job Description
Position: Associate Director, Training and Quality
Location Gurgaon, India
Reporting to: Director, T&Q
The Role:
We are looking for a dynamic people leader who understands the – bigger picture and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor.
We are looking for a seasoned professional who would oversee training and transactional quality as a function for multiple international & domestic accounts in Gurgaon location. The identified resource is expected to lead Standardization, adoption of best practices from the industry and implement the new concepts of training & quality, which help meet our overall business objectives.
Key Responsibilities
Lead TQ support for a new strategic offering, training as a Service for our clients
Drive continuous improvement program across processes
Analysis of utilization, efficiency and available data for the process
Undertake detailed process improvement studies and up skills the team members
Mentor Green Belt/Yellow Belt projects
Drive culture of continuous improvement
Provide Training and quality support, development of metrics and dashboards in line with customer requirements
Ability to lead a team, coordinate with other locations and drive standardized practices
Should meet and exceed client metrics: External & internal quality metric should be consistently green
Strengthen quality management processes/framework to improve quality delivery
Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client’s expectation
Ability to get out of the box ideas and Process Improvement Initiatives in the process
Should drive Process Control & Compliance in addition to managing Audit requirements
Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
Should have persuasive, collaborative and influencing skills
Strong interpersonal skills to manage client expectations/engagements effectively
Excellent Transactional Quality Domain Knowledge
Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role
Strong Process Knowledge and Compliance to Multiple Audit Postures
Design overall framework of learning development for associates across Global locations
Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options
Define a framework for measurement and analysis of learning impact on change in associate behavior and performance
Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs
Integrate continued education as part of overall associate development by defining and managing an education reimbursement policy for higher education programs and certifications
Adoption of Global processes and practices , to standardization
Innovate new ways of learning and help drive adoption of Tech infused learning solutions
Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs.
Work with Global teams to integrate Enterprise learning resources
Lead Governance & performance reviews for areas driven by T&Q team
STRATEGIC INPUTS / SKILLS REQUIRED
15+ years of industry experience in Quality & Training domains
Excellent command on Powerpoint presentation & excel
Demonstrated success in Transactional Quality & Training
Exposure to different improvement frameworks like six sigma, lean
Thorough knowledge of MS office tools like Power point & excel are critical for the job
Exposure to evolving Technologies, automation
Strong communication & facilitation skills
Strong analytical skill- ability to work with huge volume of data using statistical tools
Flexible approach to tackling projects
Good team player
Good Presentation skills
Location:
India Thane – G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
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