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Job Opening details:-
Company Name :- JPMorgan Chase Bank, N.A.
Position Name :- Transactions Specialist II
Company Location :- Bengaluru, Karnataka
Job Category :- Back Office jobs
Full Job Description :-
Description
Legal Response Operations (LRO) is a global organization that operates as a critical partner to Asset Management, Commercial Banking and Corporate & Investment Bank and works closely with internal partners throughout CCB. Our employees embrace the Five Keys to a Great Customer Experience.
LRO consists of the following functions:
Confirmations
Court Orders and Levies
Custody Services
National Subpoena Processing
Confirmations provides specific account information to third-party requestors that confirm the customer’s bank relationship and verifies deposits or account balances.
Assist Customers with satisfying annual SEC 10-K filings for audits (Investment Bank, Treasury products, etc)
Obtain government welfare benefits
Mortgage Loans
Credit Lines with suppliers
Primary Responsibilities
Under minimal supervision makes independent decisions on typical transactions and or legal request based on specialized functional/technical knowledge and broader legal knowledge.
Handles complex request types under little supervision
Completes audit/documents indexing
Liaise with key stakeholders and subject matter experts including: Compliance, Investment Bank, Treasury Services, Consumer Bank and Technology for various business and functional tasks
Excellent business writing and verbal English communication skills
Proficient in MS office package (Word, Excel, PowerPoint and outlook).
Strong control and quality management skills; accuracy and attention to detail is vital.
Action and perform root cause analyses on new / recurring issues or control gaps
Assertive and self-confident, comfortable when interacting with senior management.
Exercise some judgment but may require guidance from a senior staff for complex audit requests and or legal request.
Communicate with Business Partners to facilitate resolution of outstanding cases/issues.
Refer problem / Identify issues on assigned work type and escalate occurrences to team leader or supervisor.
Assist in data collection / report preparation on various metrics.
Responsible for routine decisions and determination of course of action.
Ensure continuity of the process and SLAs assigned through proper back up’s, follow up’s and communication.
Able to evaluate and analyze data from multiple sources in a fast-paced environment
Adapt to changing needs & deadlines and remain calm when under pressure
Performs non std & advance research in various systems (‘a/c not found’, ‘exceptions review’ etc.)
Identifies & escalates exceptions – Managing escalations across all queues and products (Derivatives, Custody, Treasury, Prime Brokerage, Fixed Income, Mortgage Loans, Credit Lines, etc)
Handles ‘escalations’ received in the generic mailbox
Responsible for reviewing and routing the exceptions to the relevant group
Communicates with onsite SME’s for day-to-day operations
Candidate should possess strong knowledge of Banking operations preferably in the Confirmations space with the products being serviced.
Leadership skills to motivate and bind a team
Adaptable to change and ability to manage change
Interact with business users including management and translate business requirements into technical solutions
Excellent coaching and good presentation skills.
Participate and/or run team and group meetings
Ideal Personality Traits: Excellent people, communication, analytical and writing skills; penchant for innovation.
Qualifications
This individual will have extensive contact with front office, middle office and back office, clients, accounting firms, global teams, custodians and other business partners on a daily basis. Key skills required are listed below:
A strong control mindset and adherence to a high degree of business ethics
In-depth knowledge with OTC, Treasury, Loan products and global markets is an added advantage.
Ability to drive results through a “hands-on” approach
Ability to work in a high pressure environment with time critical deliveries
Ability to respond to a changing environment.
Ability to multi task
Positive “Can Do” attitude
Contributes to an environment of collaboration and mutual responsibility
Exceptional systems capability including all Microsoft Office applications, including Excel, PowerPoint, Word is a plus
Exceptional communication skills, strong logical thinking ability
Strong written and verbal communication skills with ability to deliver direct feedback
Excellent organizational and time management skills
Positive attitude and professional demeanor able to take constructive feedback with ease
Ability to handle multiple priorities and meet deadlines
Analytical skills , Accurate and attentive to detail
Self-starter with strong work ethic and ability to work independently with limited supervision
Ability to organize and prioritize work; handle multiple tasks concurrently
Any Bachelor Degree. Commerce/Accounting preferred.
Pre-Requisite:
The role requires understanding of the Audit Confirmations. Hence prior knowledge of Confirmations and Product knowledge is an added advantage
Banking operations or financial service industry experience is preferred. Experience in legal field is an added advantage.
Hours of Work / Shift Timings in India –
Employees will be required to work based on US production schedules or pre U.S time shifts, depending on business requirements. Work shifts will include working as per US calendar and holidays & as per overall policies.
Work Days: Monday to Friday (5 day working) and during Jan to April Saturday will be leveraged
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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