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Job Opening details:-
Company Name :- JPMorgan Chase Bank, N.A.
Position Name :- Core Services Customer Experience Team Leader
Company Location :- Mumbai, Maharashtra
Job Category :- Management jobs
Full Job Description :-
WM Operations Core Services Client & Employee Experience team is looking for a qualified candidate to fill a process improvement project management role, that will focus on facilitating end to end process reviews. This role will enable you to leverage project management disciplines to conduct reviews of complex processes with the goal of identifying process and control improvement opportunities and coordinating the implementation of those enhancements.
Process Engineering / Re-Engineering – Model and analyze processes in Signavio. Leveraging the process models and other relevant details, such as KPIs, identify process improvements.
Data Analysis – Collect, analyze and report on key data involving the processes within the organization. Work with team leadership to identify KPIs and how to efficiently obtain and report on relevant data.
Client Experience – Relate to the client’s WM experience to identify opportunities and implement change to create an optimal experience with Operations functions.
Relationship Management – Develop and maintain relationships across WM Core Services, WM Bankers, Advisors and Client Service, Change Mobilization, Technology, and other partners to identify process improvement opportunities, as well as partner on how to best deliver solutions.
Project Management – Identify opportunities for improvement and create clear objectives, path of progression, and management of next steps. Provide weekly status of actions achieved in previous week, planned actions for the coming week, and issues requiring support.
Change Mobilization Toolkit – Develop and maintain knowledge on the key capabilities of the Change Mobilization toolkit, such as Alteryx, Xceptor, Tableau and UiPath, in order to effectively be able to recommend and document tactical process improvements involving automation.
Initiative – Independently identify next steps or additional processes for review. Keep management informed of progress, challenges and opportunities identified.
Meeting Management – Manage meetings effectively and efficiently with defined agendas, appropriate meeting materials and invitees and distribution of meeting minutes and define next steps with timelines.
Undergraduate degree or 3-5 years of professional experience in the area of project management, process improvement or process analysis .
Strong organizational and prioritization skills, and detail oriented.
Ability to analyze process documentation, ask relevant questions to identify process steps and follow through with set objectives
Strong communication and presentation skills, across various stakeholder groups and senior management
Intermediate/Advanced experience using Microsoft Office, including PowerPoint and Excel
Exposure to Signavio, Alteryx, Tableau, UiPath and/or Xceptor. Previous utilization to deliver results in any of these tools a plus.
Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and independently prioritize work.
Be a team player who shows commitment and dedication, and can maintain a positive attitude and high level of performance on high profile/time-sensitive requests
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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