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Job Opening details:-
Company Name :- Airtable
Position Name :- Quality Engineering Delivery Manager
Company Location :- New Delhi, Delhi
Job Category :- Management jobs
Full Job Description :-
The Quality Engineering Delivery Manager is a key contributor in QE org and is responsible for deploying and managing the day-to-day operations at the outsource service provider, accountable for the successful implementation of all initiatives, programs and changes. The role is located in India and works directly with vendor and employee operations located in the US and India. The ideal candidate is at ease working in a matrixed organization, exhibits outstanding organizational, planning, communication, judgment and negotiation skills, uses data and analytics to drive performance insights and improvements and has strong employee and compliance focus.
What you’ll do
Drive request for proposals / proactive bids with regards to contract renewals, extensions, project additions, and process improvements.
Work with onshore and offshore teams to develop price estimates, plan capacity, coordinate delivery of the end-to-end testing solution, report project status and act as an escalation path for Airtable QE.
Manage offshore team to provide all deliverables, reports, metrics collection.
Manage the vendor’s operational performance – monitor performance against Service Level Agreements and work with the vendor to address any performance issues.
Manage the day-to-day relationship between Airtable and our outsourced vendor(s).
Provide guidance, feedback, and leadership to drive the vendor to achieve continuous improvement on all operational, quality, and satisfaction metrics.
Agree and monitor appropriate corrective action plans and deal with any local escalations.
Change Management – oversee vendor readiness to support new program launches, changes to business rules, processes and tools.
Execute quarterly capacity planning processes that will meet forecasted volumes and service level expectations.
Regularly communicate with the QE Leadership team discussing complex and difficult problems to drive to comprehensive solutions.
Who you are
Minimum 10+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Strong background in a project environment and quality engineering. Project Management – PMP, Prince II certification is a plus.
A minimum of a Bachelor’s degree in Computer Science, Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Has previous experience working with diverse environments, technical and non-technical audiences
Has a track record of providing inputs on account strategy and thought leadership in order to respond to changing customer needs and organizational goals proactively.
Has previous experience providing input to organization on technology needs, process innovation and people engagement in order to contribute individual learning to the organization and implement change successfully.
Exceptional written, verbal and creative communication skills, including ability to translate insight into content, create slide or written presentations, create overall communication plans.
Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in a fast-paced, high-speed environment.
What We Offer
We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
High deductible health plan available with health savings account contribution
Complimentary One Medical membership for individuals and dependents
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
16 weeks of parental leave
Annual Learning & Development wallet to support your career development
Emergency backup care for dependents
Access to financial planning and legal support
Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 300,000 organizations around the world. Our most recent funding round valued Airtable at $11.7 billion and raised $735 million in additional capital, and we’re just getting started!
Please see our Privacy Notices for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process. For US applicants, click here, and for UK applicants, click here.
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