[New Job Vacancy] Assistant Manager – Workforce Management job in Firstsource Healthcare, (Hyderabad, Telangana) – Jobs in Hyderabad, Telangana

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Job Opening details:-
Company Name :-
Firstsource Healthcare
Position Name :-
Assistant Manager – Workforce Management
Company Location :-
Hyderabad, Telangana
Job Category :-
Back Office jobs

Full Job Description :-
Job Description for WFM Consultant
WFM Management Consultants are positioned in each account to support solution teams to understand customer requirements for voice and non voice. WFM tools and propose winning solutions with a preliminary schedule and an estimate of costs. He/she is responsible for collaborating with the relevant stakeholders, understand their requirement and should have clear understanding of their process, developing and communicating recommendations.
Have in-depth knowledge and comparative insights on key features of various WFM products (Nice, Verint, ProHance and others)
Work closely with project sponsor, cross-functional teams and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
Work with other program managers to identify risks and opportunities across multiple projects within the department and gather the information
Prepare an initial proposal that sets out how organization will tackle Client project, with a preliminary schedule and an estimate of costs
Take responsibility for developing the initial proposal with support from the analysts who will work on the project
Examine the information they have gathered and develop a set of recommendations to meet the requirements of the brief
Include a suggested action plan to implement the changes, together with a timescale, budget and the planned operational and financial benefits
Develop excellent working relationships with the Internal Sales team and Vendor Partners in Workforce Management Industry
Develop a detailed knowledge of the various LOBs in Workforce Management Industry like back-office, contact center, chat services along with capabilities offered by the organization

Desired Skills
Must have excellent analytical, presentation & communication skills
Skilled on various automation and Analytical tools (R, Power BI, UI Path, Excel Macros)
Experience on WFM tools and in-depth knowledge on their features
Project Management skills are preferred

Primary Location: India-Telangana-Hyderabad
Work Locations: Hyderabad – BSR IT SEZ
Job: Assistant Manager
Organization: Corporate_India

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