[New Job Vacancy] Assistant Vice President (Institutional Customer Service) • GTS SERVICE job in Citi, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

[New Job Vacancy] Assistant Vice President (Institutional Customer Service) • GTS SERVICE job in Citi, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

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Job Opening details:-
Company Name :-
Citi
Position Name :-
Assistant Vice President (Institutional Customer Service) • GTS SERVICE
Company Location :-
Mumbai, Maharashtra
Job Category :-
Management jobs

Full Job Description :-
The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:
Regional Service Manager will act a one point of contact for clients.
RSM is the services relationship overlay, point of escalation for
Clients ‘Regional Treasurer Finance mangers RCFO .
RSM owns the overall Services Relationship ,Serving as
the clients advocate across the service network.
RSM focuses primanly on pre- empting client issues, as well as :
Analyzing trends and engaging the RM & product
Coordinates service w/in the region if multiple countries or service hubs are engaged
Coordinates new products and processed with client and operations teams
Implements regional process improvements
Partners to proactively identify opportunities to enhance the client expenditure
Coordinating with the Client and leading services Reviews to improve
Services client engagement & driving down addressable inquiries via automation ,
Process re- engineering and self services tools.
Managing &responding to client &RM escalation of relationship impacting issues.
Reviewing VoC commentary managing Action plans ,and leading calls with clients.
RSM owns all services –related C@R issues and is
Responsible driving deliverables committed in the
Remedial action until closure.
Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
Ensure transactions are executed timely and accurately
Identify and implement process improvements and test new features/functions
Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5-8 years of previous cash management and financial services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Aptitude for utilizing reporting tools and applications
Proven organizational skills
Demonstrated ability to drive results in a fast-paced, goal-oriented environment
Education:
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Regional Service Manager will act a one point of contact for clients.
RSM is the services relationship overlay, point of escalation for
Clients ‘Regional Treasurer Finance mangers RCFO .
RSM owns the overall Services Relationship ,Serving as
the clients advocate across the service network.
RSM focuses primanly on pre- empting client issues, as well as :
Analyzing trends and engaging the RM & product
Coordinates service w/in the region if multiple countries or service hubs are engaged
Coordinates new products and processed with client and operations teams
Implements regional process improvements
Partners to proactively identify opportunities to enhance the client expenditure
Coordinating with the Client and leading services Reviews to improve
Services client engagement & driving down addressable inquiries via automation ,
Process re- engineering and self services tools.
Managing &responding to client &RM escalation of relationship impacting issues.
Reviewing VoC commentary managing Action plans ,and leading calls with clients.
RSM owns all services –related C@R issues and is
Responsible driving deliverables committed in the
Remedial action until closure.

Job Family Group:
Customer Service

Job Family:
Institutional Customer Service

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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