[New Job Vacancy] Associate Service Manager – WBG HO / IPO / CIP – Operations job in Kotak Mahindra, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

[New Job Vacancy] Associate Service Manager – WBG HO / IPO / CIP – Operations job in Kotak Mahindra, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

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Job Opening details:-
Company Name :-
Kotak Mahindra
Position Name :-
Associate Service Manager – WBG HO / IPO / CIP – Operations
Company Location :-
Mumbai, Maharashtra
Job Category :-
Management jobs

Full Job Description :-
The Service Solutions function (SeSo) is a direct point of contact for clients for their account opening, account servicing, term deposits, cash management service (setup and requests) requirements.
Job Role :
Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients), escrow accounts creation, handling CMS client queries etc, through client interaction
Ensuring delivery of quality service to clients
Ensuring customer requests/queries are attended to and resolved within TAT
Coordination with stakeholders like RPC, CMS Setup, CMS Ops, PSM, RM, LCC, BSG, IT etc. to speed up customer requests and resolve issues
Job Requirements :
Graduate with minimum 3-5 years of Banking experience
Knowledge of banking operations (Basic knowledge of KYC, CMS and Assets preferred)
Should be familiar with Finacle, SIEBEL, Cashin
Ability to work under pressure in a dynamic environment
Should have eye for detail & be meticulous
Strong communication (Oral and Written) & Networking Skills
Eligibility :
Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role location.
Applications can be made for roles in same level or one level above
Application :
If you wish to apply for this job position, please send in your application to gaurav.yadav@kotak.com and prateek.gupta1@kotak.com

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