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Job Opening details:-
Company Name :- ACONNECT
Position Name :- Backoffice Admin with Phenomenal English Skills for an Australian Firm
Company Location :- Mumbai, Maharashtra
Job Category :- Back Office jobs
Full Job Description :-
Phenomenal Speaking/Reading/Writing English Skills are a must.Education: BSc/ B Tech/BCA/BE/ Mtech/MCA with good English and technical knowledge (Preferred)Technical Qualification: BasicsInternet Application KnowledgeMS OfficeBack Office AdministratorShould be very well versed in Windows technology, Customer Support, Helpdesk Operations, Incident ManagementJob Role: Handling & maintaining all the calls/emails/invoices/orders/warranty.Take ownership of customer issues reported and see problems through to resolution.Research, diagnose, troubleshoot and identify solutions to resolve customer issues.Serve as the first point of contact for customers seeking technical assistance over the phone or email.Having computer hardware & software knowledge.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Support staff in handling and documenting.Applicants must enjoy working in a fast-paced environment and be able to thrive under pressure.Handling and promoting company social sites.Taking care of the work process of the company website.Maintaining all the records of the customers and database work daily.Direct unresolved issues to the next level of support personnel.Follow-up and update customer status and information.Pass on any feedback or suggestions by customers to the appropriate internal team.Provide accurate information on IT products or services.Skills Required : Phenomenal Speaking/Reading/Writing English Skills are a must.Highly Self-motivated and adaptable to change.He/She Should know about all ongoing new technology.Excellent written and verbal communication skillsIdentifying actual or potential incidents and ensuring effective systematic communication to relevant colleaguesWork autonomously reaching out for guidance when required.Collate and communicate all relevant user feedback, trends, and issues to the appropriate internal stakeholders.Create and update the documentation in line with departmental guidelines.Essential Criteria:Good Standard of educationProblem-solving skills and the ability to think quickly and creatively when faced with a novel or unexpected issueManages customer service functions, including responding to issue reports, information requests, access. Uses results of customer satisfaction measurements to improve services and has successful relationships with customers.Experience in working in an “operational” position and dealing with a range of customersDesirable Criteria: Excellent communication skills and an ability to develop constructive working relationships with people at all levels of seniority using the helpdesk service, showing empathy, sensitivity, and professionalismAware of the importance to consider developing process efficiency and common ways in which processes are optimized. Supports specific activities to improve development processes. Able to spot or identify obvious deficiencies.Job Type: Full-timeSalary: ₹500,000.00 – ₹600,000.00 per yearSchedule:Morning shiftApplication Question(s):Are you from Kandivali or nearby?Use this to demonstrate your written English skills, write anything that you think would impress us:Education:Diploma (Preferred)Language:eloquent English (Preferred)
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