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Job Opening details:-
Company Name :- Barclays
Position Name :- Middle Office – Assistant Manager
Company Location :- Pune, Maharashtra
Job Category :- Back Office jobs
Full Job Description :-
Job Title: Middle Office – Assistant Manager
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
To provide strong client support for Fixed Income confirmations to ensure smooth confirmation of trades in CTM.
Liaise with clients in a timely manner to ensure trade are allocated and settled on time
Ensure exception management is complete within two internal systems. This can include the requirement to onboard clients as well as general query resolution.
The role requires someone with extensive business knowledge, analytical and relationship skills, strategic mindset and programme management discipline to help drive the build-out of the function as well as support the broader department and organisation objectives
What will you be doing?
Strong communication skills and ability to forge relationships with clients, Front Office and various internal Ops teams including Trade Capture, Trading Assistants, Pre & Post Settlements, Asset Servicing, KYC and Client Data to resolve and respond to queries.
Perform EOD controls reporting global handover reports of outstanding trade exceptions to global stakeholders
Monitor and manage exceptions for trade flow / trade representation for daily trading activity.
To operate as the point of contact and escalation for both internal and external client queries and liaise with various business areas and front-to-end support teams to seek resolution.
Collaborate with global counterparts and different stakeholders to drive opportunities for process development and improvements.
The ability to liaise with clients over email to ensure smooth confirmation of Fixed Income trades within CTM,
Team player committed to developing a culture of transparency, integrity and collaboration where all fellow team members are motivated and inspired to deliver the required outcome, taking into account risk and process optimisation factors.
Ability to work alongside a diverse global workforce through rapid change and / in periods of uncertainty
Strong interpersonal and communication skills to effectively manage key relationships across functions, the global matrix and external stakeholders.
Strong client focus, always puts customer satisfaction first. Track record of maintaining effective customer relations and service program through delivery of SLA’s.
Work with various middle office teams to ensure correct escalation of issues as well as liaising with various members of onboarding to ensure client account setup complete in a timely manner.
What we’re looking for:
Degree educated or equivalent qualification
Preferably have 4-6 years of experience in supporting Fixed Income products
Strong understanding of the end-to-end process flows and the control points along the process chain
Proficient in Microsoft Office products
Good verbal and written communication skills
Strong team player, self-starter with positive attitude
Able to work in a fast-paced environment, meet tight deadlines with a good sense of urgency and accountability
Skills that will help you in the role:
Knowledge of electronic platforms for trading and confirmations including Bloomberg, TradeWeb, MarketAxess, Omgeo CTM and FIX.
Client service experience – understand the needs of clients and how to manage client expectations.
Where will you be working?
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
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