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Job Opening details:-
Company Name :- Standard Chartered
Position Name :- Senior Support Specialist
Company Location :- Bengaluru, Karnataka
Job Category :- Back Office jobs
Full Job Description :-
Job: Technology
Primary Location: Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 24/Mar/2022, 12:20:58 AM
Unposting Date: Ongoing
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities
Strategy
FM PSS is responsible for providing 24*7 user and production support for all Financial Markets Front and Back Office applications in Standard Chartered Bank.
Business
The Revenue non-ECom PSS team is responsible for providing 24*7 support to financial market users located globally. The team supports approximately 40+ applications which provide a platform for trade booking & risk management. This includes both SABRE and Asset Control.
Processes
Manage incidents, problems, changes, of varying complexity.
Put forward ideas to improve automation and/or efficiency and own through to implementation.
Work on Infrastructure related activities and co-ordinate with DevOPS and Platform teams.
Monitor batch processing, enhance batch processing, and ensure batches meet SLA’s.
Manage escalations to development and the business.
Track incidents and provide regular updates to key stakeholders on status and progress.
Manage/coordinate recurring issues and ensure long-term resolution.
Drive development teams for application enhancements to improve supportability of the platform.
Participate in the bank wide DR tests and FM PSS monthly DR Failovers.
Work closely with UNIX/Database/Network Infrastructure teams on stability improvement programs or general improvements to the environments.
Application documentation.
People and Talent
Flexible to work in APAC, EUROPE zone and on weekends is mandatory.
Excellent written and verbal communication skills.
Ability to work under pressure, multi-task and deliver.
Strong team player. Self-starter/motivator and ambitious.
Risk Management
Support primary risk management application SABRE – front to back including batch processing.
Work closely with the traders and middle office users to fix booking, pricing and risk related issues.
Perform in depth technical BAU application support.
Prioritize work to successfully deliver service in a diverse environment.
Our Ideal Candidate
At least 7-12 years of production support experience within a financial services organisation and prior experience in supporting risk management application.
Good understanding of ITIL processes (Incident, Change and Problem).
Strong knowledge in managing UNIX based environments.
Good knowledge in Oracle database, Oracle DaaS, Oracle Golden Gate, VERITAS Cluster Server, SAN/NAS file systems.
Keenness to understand and resolve trade booking, life cycling, PnL & Risk related issues.
Ability to debug and resolve issues related to UNIX, Oracle & Java based applications.
Ability to resolve recurring incidents through problem management.
Experience on Infrastructure related activities and able to co-ordinate with DevOPS and Platform teams.
Prior experience in release/change management would be an added advantage.
Knowledge in Shell or Python scripting to automate manual tasks would be an added advantage.
Knowledge in Batch monitoring scheduled in Control-M.
Experience in configuration and management of monitoring toolsets (Geneos/Nagios/Patrol/Tivoli).
Visit our careers website www.sc.com/careers
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