[New Job Vacancy] Team Manager job in Barclays, (Delhi, Delhi) – Jobs in Delhi, Delhi

[New Job Vacancy] Team Manager job in Barclays, (Delhi, Delhi) – Jobs in Delhi, Delhi

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Job Opening details:-
Company Name :-
Position Name :-
Team Manager
Company Location :-
Delhi, Delhi
Job Category :-
Management jobs

Full Job Description :-
Job Title: Team Manager
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
A brief description of the role. To manage a large and diverse team of Process Associates working towards pre-defined targetsManage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.Assist the Operations Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.
What will you be doing?
Ensure daily Schedule AdherenceAnswer queries raised by the Client & Advisors related to the processHandle escalations and handhold issues to closure.Perform regular Quality checks for the TeamMonitor performance for all Advisors on a monthly basisConvey feedback received from Quality to all AdvisorsWeekly Update on performance levels to theAddress administrative issues arising out of day-to-day workingKeep the OM regularly updated of any developments relating to the performance of the team, updates received and queries from ClientsEnsure each advisor is informed on product updates for the processMeasure performance of the team for e.g. performance appraisals, confirmations and ongoing feedback and trainingKeep track of PIP letters to be issuedKeep track of leaves availed by Advisors & update them with HR / leave policyWork with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
Team Management 30%
Set targets for the teamEnsure target achievement adhering to Service Level AgreementsConduct regular briefings for the team to discuss performance, Organizational policies and process updatesEnsure strict adherence to complianceConduct Quality Audits for the Team on a regular basis
People Management 25%
Provide efficient leadership to the teamManage attrition rate within target levelsEnsure high levels of motivation among the teamPrepare development plans for every team member with a suitable plan of actionCounsel team members, whenever requiredPlan and impart necessary process- related training to the Advisors, where necessary
Client Interface 30%
Ensure that Clients are aware of any issue and concernsPrepare reports (adhoc/BAU) periodically to be sent to the clientIdentify process gaps and collaborate with the Client to formulate solutionsInitiate and implement process improvements for productivity gain.Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team
Conflict Resolution 15%
To be a single point of contact for addressing grievancesRespond and resolve issues arising out of work or from within the team across departments that may have a bearing on team effectivenessNeed-based escalation of decisions and ensure proper follow-up of the same
What we’re looking for:
Graduate from a reputed Institute or University in any disciplinePreferably Certified Documentary Credit Specialist (CDCS), CSDG and ACAMS certifiedExperience in SQL and reports will be an added advantageFair understanding of URDG and ISP concepts

Skills that will help you in the role:
Preferably CDCS / CITFStrong understanding of ICC rules such as UCP / ISBP / URR / ISP as appropriate to the sub-domain that the candidate is expected to manage.Must possess Trade ops experienceShould be aware of AML and sanctions screening procedures in TradeFamiliar with Operating Systems (Windows 98/95/2000/NT)MS Office Application Suite (Preferably Word, Excel & PowerPoint)Excellent verbal and written communication skills
Where will you be working?
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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