[New Job Vacancy] Customer Service Coordinator – Dispatch job in Abel Womack, (Lawrence, MA 01843) – Jobs in Lawrence, MA 01843

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Job Opening details:-
Company Name :-
Abel Womack
Position Name :-
Customer Service Coordinator – Dispatch
Company Location :-
Lawrence, MA 01843
Job Category :
 Data Entry jobs

Full Job Description :-
Customer Service Coordinator – Dispatch
Lawrence, MA
INTEGRITY – TEAMWORK – PASSION!
YOU’LL FIND THESE AT ABEL WOMACK

Since our inception in 1922, Abel Womack has grown to become a well-established material handling industry leader, with 3 offices in the Northeast and partners throughout the U.S. E-commerce is on the rise, and we are uniquely positioned to help companies meet customer demand by providing top-quality warehouse and material handling solutions. We stand out because we pair decades of experience with innovation and tailored technologies to drive positive results. We’ve built a team of dedicated professionals who work hard and work smart to provide excellent customer care while also taking care of our communities and each other. Are you ready for your next career move?
We seek a career-minded, customer-focused individual to add to our dedicated customer response center. If you have excellent customer service skills, top-notch workflow processing ability, and want to work for a positive, established organization that values its great employees, then our Service Coordinator position might be the opportunity for you!
PRIMARY RESPONSIBILITY is consistent and professional processing of all customer requests for service, ensuring a high level of customer satisfaction is achieved. The Service Coordinator will:
Assume responsibility for tracking service requests from inception to completion. This includes obtaining purchase orders, gathering equipment breakdown details and any other information necessary for call processing
Communicate daily with service technicians regarding equipment breakdown calls and scheduled maintenance
Work closely with Abel Womack Lead Technicians to dispatch technicians to customer sites
Maintain daily dispatch logs for service technicians
Work directly with Original Equipment Manufacturers (OEM) on submission of warranty claims and processing of invoices
Track and renew Service Contracts
Accurately enter and submit daily time records for each technician
Provide administrative, informational and customer service coordination support to external customers, service technicians, service staff, service management, and sales team.
Resolve common customer issues, principally through phone conversations with the customer
Conduct customer follow-up calls weekly to ensure consistent customer satisfaction
Perform other duties as assigned.
As a front-line representative of Abel Womack to our customers, maintaining a professional, positive relationship with customers will be essential to your success as a Service Coordinator.
REQUIREMENTS Abel Womack will provide training to well-qualified applicants who demonstrate:
Solid organizational, interpersonal and communication skills (telephone, email and in-person)
Ability to handle internal and external calls with precision and high level of customer service
Ability to prioritize, multitask and independently manage internal and external workload
Ability to view and analyze location/availability of multiple technicians simultaneously
High level of computer proficiency (MS Office)
Ability to perform data entry quickly and accurately
Willingness to work as a team player
Positive attitude and well-groomed professional appearance
Must be able to successfully pass a pre-employment background check and drug/alcohol screening
Ability to identify lift truck components and material handling equipment a plus
Experience in similar position as dispatcher/customer service coordinator/admin assistant preferred
If you’re ready for a great career with a company that values Integrity, Empathy, Customer Care, Passion and Teamwork, we hope you will apply today!
BENEFITS Abel Womack offers a generous compensation and benefits package which includes affordable, comprehensive Blue Cross/Blue Shield Medical and Dental coverage, 401(k) and Profit Sharing plans, Vision benefits, Flexible Spending Accounts, Tuition Reimbursement, Life and Disability insurance, paid vacation, and more.
NO RELOCATION PROVIDED FOR THIS POSITION
Abel Womack, Inc. is an equal opportunity employer

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