Are you searching for a Perfect job or looking for new opportunity then asklet.in is best choice for you to search your dream Job.
Job Opening details:-
Company Name :- Barclays
Position Name :- Operations Manager
Company Location :- Delhi, Delhi
Job Category :- Management jobs
Full Job Description :-
Job Title: Operations Manager
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
Introduction:
Manage a team of team managersEnsure smooth functioning of the process and compliance to procedures and policy guidelines; Lead the team into operational growth. To proactively build relationships with customers (internal and external); Responsible for managing Process, People, Metric & Client relationship; Ensure effective resource utilization.Conduct Training for new joiners and CDCS aspirantsHave thorough knowledge on AMLWill be a SPOC for all Trade related queries
What will you be doing?
Routine 50%
Ensure Service Level Agreements for the process are met as agreed upon with the clientIdentify causes for non-achievement of Service Level Agreements, develop solutions and implementing the sameReview and analyse performance reports against targets on a weekly/monthly basis with Team Managers and with client and investigate causes for performance deviationsEnsure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery,Monitor compliance adherence through timely audits, generating awareness on the floor etc.Manage performance of individual teams through performance management techniques, career planning strategies and sharing of best practices.Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and recommend solutions; ensure maintenance of processes and procedures to facilitate the sameResponsible for attrition management and arranging for backfills on a timely basisMentor and ensure smooth induction of new hires in the processDevelop strategic & tactical plans to identify, analyse and effectively respond to client’s needs, emerging trends and best practicesWork closely with HR to ensure high employee morale and retention initiativesManage attrition by implementing measures for retention of work forceReview, recommend and implement new methods and procedures to ensure efficiency of operationsConduct dip checks of parameters that impact performance to ensure data integrityConduct skip level meetings at regular intervals to address concerns, if anyResponsible for staff performance, management, compensation and rewards & recognition programsAttend daily huddle with team managers to be updated on all the floor issues concernsSet KROs for the team managers and ensure KROs are aligned to the client SLAs and the overall organizational goalsDrive quality and process improvement initiatives such as Six Sigma/Lean to ensure continuous improvement Provide reports on the process metrics and employee performance to the Top ManagementConduct regular meetings with the support teams namely, Transition/Projects & Technology to ensure that the internal SLAs are metAssist in budget management & cost control measuresUnderstand billing parameters of clients and take measures to ensure billing optimizationTo be involved in recruitment & selection process of floor employeesMonitor employees count for full time attendanceConduct performance reviews daily/weekly/monthlyCo-ordinate with Helpdesk for employees query resolutionMonitor and manage call/process related qualityInteract with other operations teams to avail required informationLiaise with HOD/ COO regularlyManage various trainings namely Ex. Process, Up skill and RefreshersInvolve in corporate social responsibility initiatives (Community)Liaise with departments like transport, admin and HR-Ops to facilitate efficient management of OperationsWork with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
Team Management 20%
Measuring performance of the teamConfirmation and ongoing feedback and trainingBuild effective vertical and horizontal communication channels across the organizationFormulate long term plans for the development and motivation of the teamNominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level.Offer cordial work environment and cohesive work relationship with the direct reports to facilitate performance.Coach and mentor sub-ordinates by involving them in decision making processEnsure that role profiles of the team are reviewed and updated annually
Client Interface 20%
FAMonitor and review the SLAs and provide daily / weekly reports to the client on SLAs and metricsLiaise with the Heads & representatives of the process to discuss issues of the floorUnderstand client’s processes and suggest modes of value additionCarry out periodic service review calls with the client to ascertain fulfilment of client expectations and handle escalationsProvide daily / weekly reports to the client on SLAs and metrics
Conflict Resolution 10%
Respond and resolve issues arising out of interactions with Operations/ Clients.Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised
What we’re looking for:
Experience at dealing with stakeholders at all levelsExcellent communication at all levels, including but not limited to verbal and writtenPeople centric, Problem Solving, Leadership, Result oriented & Customer focus/Market awareness
Skills that will help you in the role:
Knowledge of Trade 360 would be preferredMinimum 10-16 years of prior work experience in banking/financial service industry with at least 6 years of experience in International Trade Operations.Demonstrated team handling skills in the pastAdept at communicating across business and cultural barriers to ensure customer satisfactionCDCS Certified
Where will you be working?
Noida
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
Disclaimer : asklet.in is only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.