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Job Opening details:-
Company Name :- GSK
Position Name :- Principal Technical Operations Lead: RPA & Automation
Company Location :- Bengaluru, Karnataka
Job Category :- Management jobs
Full Job Description :-
Site Name: Bengaluru Luxor North Tower
Posted Date: Apr 1 2022
Principal Technical Operations Lead: RPA & Automation
Full-Time, Bangalore, Karnataka, India
Principal Technical Operations Lead role is responsible for managing the Automation & RPA platform operations ensuring high availability of the automation platform, enabling zero to minimal downtime to RPA BOT’s for GSK’s Consumer Healthcare business.
Own the Automation/RPA platform from a tech perspective and work with vendor teams to ensure ongoing support, ownership of infrastructure and global technical operations/support of the platform
Act as Technical SME and lead internal and vendor teams to visualize and execute a technical architecture roadmap for the RPA platform/infrastructure while working with the RPA Product Owner.
Responsible for leading and executing Automation/RPA Platform migrations and upgrades according to the technical roadmap.
Responsible for assignment and operational management of various RPA infrastructure components like MS Azure VDI’s, CyberArk, Sailpoint etc.
Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products
Work with SOX and Technical Security Risk (TSR) teams to perform audits regularly and ensure audit findings are closed with agreed timelines.
Work with vendor Operations team to ensure prompt and effective incident / problem management. Ensure service requests are addressed within defined Service Level Agreements.
Work with our automation suppliers to raise software-level issues, assess performance and drive resolution of product related issues
Ensure effective communication and coordination with infrastructure, cloud hosting services team, automation platform and cloud teams in case of major incident management.
Engage and collaborate with various Business Units who are the Automation/RPA Platform users and informing respective stakeholders for any downtime of the platform and its impact on bots running in production environment.
15+ years of overall IT experience and 5-6 years of relevant experience in managing automation/RPA platform and operations services.
3-4 years of experience of using automation and robotic tools ideally Automation Anywhere or others such as Blue Prism, Open Span, UI Path, NICE etc.
Understanding of networking connectivity including firewalls, DMZ and secure networks. Knowledge on CyberArk is preferred
Highly desirable – previous experience in system and network Administration
Experience working on cloud hosted platforms and VDIs (preferably Azure)
Accreditation and/or training in Automation tools or methods (not essential, but preferred)
Agile / SAFE training and/or accreditation (not essential, but preferred)
Experience with Jira or similar Agile tools.
Experience of working with third parties in the delivery of technical products
Proven ability to work in a global organisation with team distributed globally.
Lead and drive a globally located team and stakeholders
Interact with different markets, businesspeople globally from all parts of the organization
Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
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