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Job Opening details:-
Company Name :- Thermo Fisher Scientific
Position Name :- Service Support Specialist
Company Location :- Mumbai, Maharashtra
Job Category :- Data Entry jobs
Full Job Description :-
– Prepares accurate quotation for parts, labor service and service contracts base on the requests from customers and service sales / engineers.
Performs contract administration, including preparation, drafting, editing, revision and tracking of standard contracts, letter agreements, and related documentation in connection with domestic and international business areas.Master data maintenance, such as ISB status / end user / ship-to / bill-to info. update in QAD.Accurately process high volumes of part orders and service requests, including but
not limited to part location and price determination, accurate cost and revenue
account reflection, regular follow up with engineers and Thermo Fisher inventory management to ensure the customer’s needs are met successfully and promptly.Prepares accurate pricing of part orders and returns based on factors such as foreign
currency conversion rates, contract type and coverage, special customer discounts,
part type category and subjective data from field service engineer as to reason for
current part issue.Provides support to the field engineering team, such as open calls, order partsEnsures accurate cost and revenue account are associated with parts, labor and
expenses on each call, which requires solid understanding of cogs accounts, service
types and service areas both internal and external to Thermo Fisher.Acts as customer liaison with Accounts Receivable to determine billing issues and
find resolution.Maintains records regarding customer returns, deliveries, changes, pricing, and
return credit problems.Participates in improvement initiatives and team building activities within customer
service and across functional areas of core integration.Responsible for timely, accurately data entry and completed document filingMaintains professionalism in working relationships with team, customers and others
within the companyEnsure all areas of personal responsibility are handles promptly, accurately, and with
outstanding customer service.Ad-hoc tasks/duties assigned by Superior
The RequirementsRequires relatively good problem solving, follow-through, attention to detail and
organizational skills.Fluent in EnglishKnowledge of incotermsModerate IT Skills (Microsoft packages, ERP system experience).Ability to maintain professionalism and courtesy under pressure.Critical soft skills include self-motivation, the ability to multi-task and remain composed
under pressure, professionalism, written and oral communication skills, and strong
team and customer orientation.Consistently communicates with customers, peers, and other Thermo fisher employees in a friendly, and professional manner.Understands global and local processes and takes initiatives for process improvements where applicableRequires Bachelor Degree and 4-5 years of experience in high volume field service call center.
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