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Job Opening details:-
Company Name :- Genesys
Position Name :- Technical Specialist
Company Location :- Chennai, Tamil Nadu
Job Category :- Back Office jobs
Full Job Description :-
Job Description
Job Title: Technical Specialist
Department & Team: R&D – PLATFORM ENGINEERING – PLATFORM SERVICES
Reports to: Senior Director – Development
Location: Chennai
Summary:
GAX (Genesys Administration Extension) is a Genesys web application for configuration and administration of the underlying components for the Genesys Contact Center suite of applications. The front-end is coded in JavaScript and the backend in Java. The candidate will be responsible for maintenance and enhancement of the backend code. He/she may be involved in the front-end code in the future. After an initial period of training, the candidate is expected to lead the GAX team technically.
Minimum Requirements:
Must have at least a Bachelor’s degree in CS or related disciplines.
Must have strong coding experience with Java.
At least 7 years of industry experience required.
Experience with Spring, Hibernate and other backend technologies is a must.
Cloud development and delivery experience in Google Cloud, AWS or Azure.
Should be familiar with and implemented code to address security vulnerabilities identified in OWASP, NIST, NVD CVE, etc. Should have used tools for identifying and fixing software security issues.
Must have extensive experience with common third party libraries and Open source code.
Comfort with development and troubleshooting in Linux and Windows environments
Must have excellent communication skills. Expected to interact with customers and other teams. Proficiency in the English language, both written and verbal, to work in a remote and sometimes asynchronous collaborative environment.
Demonstrated capacity to explain and communicate on complex technical, and architectural problems clearly and concisely.
Comfort with a highly agile and iterative software development process and working on aggressive schedules.
Enterprise software company (product company) experience.
Have a flair for getting things done.
Should be flexible and work well within a team, willing to perform evolving responsibilities.
Should be able to mentor junior members of the team.
This is a very senior technical position for technically leading and being responsible for a very complex and sophisticated Platform Administration and Configuration product.
About Us:
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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Covid-19:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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