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Job Opening details:-
Company Name :- Capita
Position Name :- Executive – HR Operations
Company Location :- Vikhroli, Mumbai, Maharashtra
Job Category :- Back Office jobs
Full Job Description :-
Handling calls and email incidents on payroll, workday and Okta
Executive – HR Operations
Participates in ongoing production processing and performs basic operational tasks under direct supervision.
Be the first point of contact for all customers of Capita HR Solution, via varying communication channels, including phone, post and email
Work as an integral member of the Employee and Payroll Administration Centre (EPAC) team ensuring the highest quality of accurate information and administration support.
Assist/advise managers in the application of established procedures as defined within company policy
Investigate and respond to queries through various communication channels as appropriate
Be responsible for the input of data into computerised systems and the maintenance of accurate records of all client contacts and transactions working to 100% accuracy targets.
Verify data entered into computerised systems is accurate.
Provide administration support, including filing and the opening and distribution of post.
Scan/process and attach pre-selected information on to computerised systems
Provide support where needed on the processing and distribution of contractual information.
Ensure that all work is carried out to meet individual KPI’s and overall department SLA’s
Work closely with other departments and businesses to ensure a seamless, quality, customer focused service.
India – Mumbai – Vikhroli West
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