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Job Opening details:-
Company Name :- Aon Corporation
Position Name :- IND H&B Ops Operations Manager
Company Location :- Gurgaon, Haryana
Job Category :- Back Office jobs
Full Job Description :-
Posting Description:
overview:
People Management – Typically managing a team of 8-12 colleagues (may vary depending on the overall team size) and reporting into the Service Manager (head of the unit).Project Management – Manage projects end to end with focus on Quality of Delivery and Process Efficiency. Track and control project timelines, resource allocation, identify and mitigate risks, and accountable for communication managementManages the preparation and delivery of market analyses for RFPs and renewals ensuring quality, accuracy, and timeliness
Develops and manages strategic solutions for process improvements and back-office support for standard business operationsSupports Comprehensive Disclosure Statement (CDS) process ensuring quality, accuracy, and timeliness
Collaborates with extended leadership and other key stakeholders in managing service delivery, capacity management, and key performance metricsLead kick-off meetings for large/ complex assignments/Global projects to ensure common and comprehensive understanding of client/stakeholder requirementsThe individual develops and implements strategy to achieve the defined business objectives/targets and provides guidance in determining service level agreements, determining control standards and identifying issue escalation matrix.Define and implement SLAs along with on-shore stakeholders.Identify and lead process enhancement initiativesActs as the first point of contact for colleagues, on company programs and policiesDemonstrates flexibility and adaptability in a changing environmentStrong product and domain expertiseStakeholder and market managementTranslate the business goals to individual goals and set expectations/targetsPerformance management through regular connects of all direct reportsBuild and manage capability – ensure 100% key talent back-upEnsure colleagues are motivated and engaged to performDefine career paths and development goalsFocus on enhancing technical & personnel effectiveness through training, education and coachingEnsuring succession planning for critical rolesImplement various quality, technology, automation and standardization initiatives to enhance operational efficiencyRisk Analysis and mitigation – in case of crisis situations, provide viable alternatives with least impact to business
Skills & role requirements:
Proficient with Data Analysis
Project Management of multiple projectsEnsure Capacity and Workload managementEffective People ManagementEffective Stakeholder ManagementUnderstanding of consulting solutionRisk and Escalation ManagementUnderstanding and Reporting of Operational MetricsAdvanced MS ExcelProficiency on MS word and Power PointAbility to Apply technology tools to situations & provide unique solutionsContribute to improving technology and its applicationCoaching/Mentoring – Intermediate LevelWorking with People as project teams: Should be able to maintain colleague data. Working with teams, staffing, resource allocation, Demonstrate cultural awareness, participate in the development plans for the colleagues. Keep team updated on client and project. Should be able to provide feedback for project teams for their performance to their reporting manager.Is able to evaluate and execute Process re-engineeringDisplays a high degree of business acumenSkills : Excellent communication and listening skills , Planning, Analytical and critical thinking capabilities ,Problem Solving , Decision MakingFlexibility/AdaptabilityIn depth knowledge of project management practices
Competencies, Knowledge & Experience
Client Value
Consulting Skills
While working on projects, forms insights based on internal client needs, own expertise and internal capabilities
While working on projects shares his value-adding recommendations in an understandable manner regardless of whether differ from internal clients’ point of view
Selling Skills
Asks questions of team members to improve understanding of internal clients’ needs
Contributes to proposals and bid processes for clients and prospects
Client Knowledge
Stays up to date on internal client information and changes affecting own and team work
Prepares for internal client work by familiarizing oneself with Aon knowledge and experience relevant to the type of internal client and/or problem
Client Service
Acts as trusted advisor and meet internal client needs by problem solving distinctive solutions
Defines, in measurable terms, the key indicators of success
Builds strong relationships with internal clients
Delegates work to the appropriate person to deliver high quality, value added work
Unmatched Teams
Adaptability and Flexibility
Adapts own behavior to reflect the communication style of others to foster better relationships and teamwork
Developing Self and Others / Coaching
Develops own expertise
Develops the team’ s expertise (through coaching, mentoring or training)
Asks for and offers others consistent positive and constructive feedback
Proactively shares subject matter expertise freely with other team members; helps them succeed
Cross-cultural Competence
Works effectively with others of diverse backgrounds, perspectives and styles
Innovation
Expertise
Displays a credible level of knowledge and expertise in one’s own domain
Capability
Generates new ideas and shares innovations
Implements best practices
Demonstrates use of new knowledge
Influence
Communicates complex thoughts clearly
Adjust communication styles to the different, even challenging audience
Promotes open, honest dialogue
Actively listens, ask questions and confirms understanding
Business Results
Quality Management
Manages internal Client and stakeholder expectations; delivers value without compromising quality
Business Acumen
Identifies and promotes opportunities for cost savings, productivity improvement and revenue generation
Systems & Processes
Understands and maximizes use of all applicable and relevant tools and processes
Project Management
Manages scope, budgets and deliverables within pricing/ resource/ time constraints; develops risk mitigation strategy
Values
Excellence
Demonstrates excellence, leads through change
Holds self and others accountable for living Aon Values
People
Builds effective teams which promote respect, trust and dignity
Integrity
Creates an environment of high standards, compliance and conduct
Community
Promotes honesty, openness, and collaboration among team members and across other business segments
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