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Job Opening details:-
Company Name :- IBM
Position Name :- MIS Sr.Associate
Company Location :- Bengaluru, Karnataka
Job Category :- Back Office jobs
Full Job Description :-
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As an Innovation Practitioner, you are responsible Create and maintain process Management Information System (MIS) – database and reports as agreed with the client such as daily /weekly/monthly dashboards, EOM reports, Throwback reports etc.
Invoicing & FTE estimation based on forecasted transactions volume.
Extract and compile information in MS Excel from different tools, databases/data sources, analyze and present data to the stake holders in the form of reports using advance tools and formulas viz. Pivot tables, charts, vlookup, Index, Match and count if etc.
Create and maintain employee performance management system such as monthly incentive program, reward & recognition program, productivity reports.
Create and maintain IBM internal reports.
Provide Business Intelligence and analysis on operational performance.
Prepare Business Review decks such as operations committee & Monthly Review meetings.
Reporting of productivity & efficiency measures.
Strong knowledge of macros, creating in house excel based tools to bring in efficiency of reporting.
Interaction with IBM & client support teams.
Analyze business information to identify process improvements for increasing efficiency and effectiveness.
Perform other duties and assignments as directed
Maintenance of Employee/KPI Master
ID management (creation & deletion)
Share employee scheduled and co-ordinate with IBM transport team to smoothly manage employee transport
Required Technical and Professional Expertise
Candidate should have strong knowledge of WFM concepts and metrics like shrinkage, attrition, utilization, occupancy, TAT, Processing Time (APT) etc. Good understanding of all operations metrics for Back Office.
Expertise on MS Office suite. Advanced Excel Experience, MS Access, Power Query, Power BI, and workflow / reporting tools.
Preferred Technical and Professional Expertise
3 years + experience in dynamic call center environment. Bank experience will be a +.
Good Communication / Interpersonal Skills, High level of integrity. On time execution of assigned responsibilities, Ability to work under pressure and stringent timelines, positive work attitude, desire to learn and value-add.
Open to working in shifts, Exposure to automation tools
Graduation in any stream.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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