Hi, we got a new job opening for Client Support Specialist in Tranzact Technologies, Inc.
Company : Tranzact Technologies, Inc.
Location : Tampa, FL 33610
position : Client Support Specialist
Tranzact Technologies is an established, privately held company headquartered in Elmhurst, IL. We pride ourselves on being an integrated logistics resource company focused on client satisfaction and driving value to our client’s business. We are currently seeking a Client Support Specialist to play a leading role in ensuring our clients receive superior service. The Client Support Specialist will work with clients directly to provide pro-active account feedback and continuous improvement opportunities as well as problem solving. This position is on site until the candidate is trained. When candidate is trained they will be given the opportunity to work in office and remote (hybrid schedule) with manager’s approval.
· High volume of client interaction via email and phone.
· Participate in virtual meetings to help train clients.
· Identify clients billing data trends to maximize their business potential.
· Create custom and template based reports within our various tools.
· Maintain client relationships and contacts at all levels.
· Contribute to a team effort.
· Assist account managers as needed.
· Troubleshoot client and technical issues.
· Minimum of 2 years’ experience in client services.
· Transportation or logistics experience is a plus.
· Basic to intermediate knowledge of Microsoft Word, Excel and Outlook.
· Strong problem solving and presentation skills.
· Excellent Customer Service and communication skills.
· Self starter with the ability to multitask and prioritize.
· Able to understand recurring problems and resolve.
Job Type: Full-time
Paid time off
Work from home
Monday to Friday
Work Location: One location