Hi, we got a new job opening for Communications Call Taker in Lee County Sheriff’s Office
Company : Lee County Sheriff’s Office
Location : Fort Myers, FL 33912
position : Communications Call Taker
Closing Date: April 13, 2023
Starting Salary: $40,000
***Your response through Indeed does not indicate an application has been submitted. You must complete an application to be considered. See instructions below:
Applications Accepted By:
Email – applications can be accessed at https://www.sheriffleefl.org/jobs/communications-call-taker/
In Person – LCSO Headquarters, 14750 Six Mile Cypress Pkwy, Fort Myers, FL 33912 (Utilize the drop box in the front lobby)
Mail to – Attn: Human Resources, Lee County Sheriff’s Office, 14750 Six Mile Cypress Pkwy, Fort Myers, FL 33912
Roles and Responsibilities
Communications Call Takers respond to emergency and non-emergency calls for service, using a computer aided dispatch terminal (CAD) for entering call data.
Training consists of 3 weeks of classroom training at the Lee County Sheriff’s Office and 460 hours of hands on training working directly with a Certified Trainer, after which the Call Taker must take and pass a state certification exam
Upon successful completion of the classroom training, hands-on training phases (phases 1-4), and passing the state certification exam, candidates are placed on a shift and begin their work as Call Takers. Work schedule will be 12 hour rotating shifts.
Communications Call Takers will continue to evolve in their positions and will be trained as Dispatchers. Dispatchers are responsible for receiving information and calls for service from Communications Call Takers, Deputies and other law enforcement agencies, assessing and prioritizing complaints and dispatching deputies in response to calls. Work involves maintaining contact with patrols, monitoring deputy responses, conducting inquiries and entries and relaying information to ensure that prompt, safe and effective response is made.
Call Takers and Dispatchers are the connection between our citizens and deputies
Sit or stand and work on the computer for long periods of time
Talk, hear with both ears while wearing a headset on one ear and also listening to coworkers/trainers/supervisors with the other ear
Use hands to handle or feel, reach with hands and arms
Repetitive motion using coordination and dexterity abilities
Occasionally lift and or move up to 10 pounds
Specific vision abilities required by this job include close vision, ability to adjust focus and peripheral vision
Minimum Qualifications and Education Requirements
Must be 18 years old, or older
Must have obtained a high school or GED diploma
Must be a US Citizen or possess a current permanent resident card
Must not have been convicted of a felony
Must not have used illegal drugs in the last 12 months
Must not have received a dishonorable discharge from the United States Armed Forces
Must be able to work various shifts with rotating days off, as well as weekends, holidays and emergency events such as hurricanes
Must be able to speak, write and understand the English language
Must successfully complete a job related “CritiCall” test – computer literacy and good typing skills necessary
Good typing skills (approximately 30 wpm)
Knowledge of Lee County geography
Polite, courteous, and professional demeanor
Application Processing Required
All candidates must participate in the following tests to be eligible for employment:
Medical exam and drug screen (after conditional job offer)
To obtain an application, please visit our website at sheriffleefl.org. Click on “Job Openings” under the “Careers” tab at the top of the webpage.
Applications Accepted By:
Email – (Please submit application accessed at https://www.sheriffleefl.org/jobs/communications-call-taker/)
In Person – Utilize the Drop Box in the Front Lobby of 14750 Ben C. Pratt Pkwy Ft. Myers, FL 33912
Mail – 14750 Ben C. Pratt Pkwy Ft. Myers, FL 33912. Include “ATTN: HUMAN RESOURCES” on Envelope
HR Contact: 239-477-1323
The Lee County Sheriff’s Office is an Equal Opportunity Employer.
We proudly recognize Veterans’ Preference and are committed to a drug-free workplace.
All conditions of this posting are subject to the Sheriff’s Discretion.
Service members, veterans and the spouse and family members of such, may be entitled to preference, priority and waivers for postsecondary educational requirements and are encouraged to apply. ”Work Remotely
Job Type: Full-time
Pay: From $40,000.00 per year
Employee assistance program
Paid time off
12 hour shift
High school or equivalent (Preferred)
Work Location: One location