Hi, we got a new job opening for Customer Service Rep./Funder in Nicholas Financial
Company : Nicholas Financial
Location : Winter Park, FL 32792
position : Customer Service Rep./Funder
Nicholas Financial is an Equal Opportunity Employer, is a consumer finance company, that specializes in purchasing and servicing auto loans made by franchised and independent auto dealer since 1985.
What We’re Looking For:
SUMMARY OF JOB FUNCTION
Responsible for filing and following up with CPI claims, file audits and file preparations, payment posting and all other duties related to recovery operations. Exercises discretion in scheduling work, composing correspondence, ensuring the safekeeping of internal/external customer files, maintaining accurate files and records, filing, typing reports, proposals, memos and letters. Handles and directs or screens incoming telephone calls. Responsible for handling matters of a complex and/or confidential nature. The incumbent will usually be closely supervised for the accuracy of work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ø Accurately and timely processes and files dealer contracts enters data into the NFI computer system, verifies accuracy of information from the contract to the data sheet, etc.
Ø Assists with credit applications: reviews credit applications for credit worthiness according to guidelines and pulls credit bureaus accordingly.
Ø Assists with posting payments, communicates with customers (both on the phone and one-on-one) and places notes in NFI system regarding payment dates, etc.
Ø Maintains compliance with industry regulations to include the Fair Debt Collection Practices Act (FDCPA), Dodd-Frank Act, and other federal and state regulations.
Ø Screens phone calls and incoming correspondence; personally responds to requests for information concerning office procedures, customer inquiries and requests.
Ø Maintains ability to effectively utilize the NFI computer system, office equipment, etc. Utilizes necessary software to maintain and report data as needed.
Ø Maintain file system on all notices, memorandum, and correspondence.
Ø Performs other related job duties/special projects as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to perform the essential functions
Ø Education and/or Experience – High School Diploma or equivalent with some business school or junior college courses; plus 6 months experience in banking, finance or automotive credit; or equivalent combination of education and experience.
Ø Attention to Detail – Ability to identify discrepancies from collected data and draw valid conclusions.
Ø Computer Skills – Knowledge of PC’s and basic knowledge of Microsoft Excel.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Ø Ability to operate normal office equipment as required performing the essential job functions: keyboard, telephone, copier, facsimile, credit bureau, calculator, Loan Origination System, Servicing System, and other systems/software that the company utilizes as part of its overall population.
Ø The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel and talk or hear; stoop, kneel and reach. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
Ø The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
What You’ll Get:
A benefits package that begins the 1st of the month, following 30 days for Med, Dental and Vision
100% Employer Paid Long-Term Disability
$10K Employer Paid Life Insurance paid
Voluntary Life Insurance and Short-Term Disability Insurance
6 Paid Holidays, Floating Holiday
Monday – Friday 8:30am – 5:30pm, Occasional Saturday shift
– Decision Lender 4.0 -Gold Point Systems -Solutions
– Underwriting -Leadership -Compliance – Funding
– P&L Review -Administrative -Origination
– Indirect Auto Lending -Sales -Direct Lending
– Consumer Loans -Subprime Finance -Collections
– Credit Analysis -Loan approval – Refinance
– Consumer Loans -Business Development -Dealer Relationships
– Dealer Development -Independent Lending- Deal Structuring
Job Type: Full-time
Pay: $15.00 – $19.00 per hour
Employee assistance program
Flexible spending account
Health savings account
Paid time off
8 hour shift
Monday to Friday
High school or equivalent (Preferred)
Microsoft Office: 2 years (Preferred)
Work Location: One location