Hi, we got a new job opening for Customer Service Representative in SMA COLLABORATIVES LLC
Company : SMA COLLABORATIVES LLC
Location : Pompano Beach, FL 33069
position : Customer Service Representative
SMA Collaboratives is a global manufacturer/Supplier of Cosmetic ingredients. Due to our tremendous growth, we are in search for a customer service representative to support our operations (Florida Location).
Work with our current customers and demonstrates commitment to prospecting and new business development.
Focus on building a long term, value-based relationship with accounts, penetrating them for further business and maximizing the margin they create while reducing the time and costs in managing them.
Enhance SMA’s position within each corporate account using consultative and in-depth supporting at all levels within the account.
Prospect for new business; conduct follow up calls and actively
Maintain a clear updated view of the accounts activities.
Focus on customer retention and improving overall customer satisfaction.
Provide customer technical support and consultant services to increase our overall value to the customer.
Coordinate with Local Sales, Purchasing, and Operations to insure proper inventory levels and overall customer satisfaction.
Communicate clearly as needed to insure local SMA employees and customer contacts are aware of account activity and any actions required to successfully service the customer.
Build effective customer relationships through business calls and effective customer interaction.
Demonstrate commitment to safety, both personal and of your colleagues.
Proven customer support or call center experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Pay: $47,000.00 – $52,000.00 per year
Paid time off
8 hour shift
Monday to Friday
COVID-19 considerations:all of our current employees are vaccinated.
Customer service: 1 year (Preferred)
Day Shift (Required)
Work Location: One location