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Hi, we got a new job opening for Customer Service Representative in WB Mason Company

Details :

Company : WB Mason Company
Location : South Daytona, FL 32119
position : Customer Service Representative

Description :

Job description
WB Mason is hiring full time Inbound/Outbound Customer Relation Representatives in our brand new South Daytona Call Center. Are you looking to join the most successful, creative and energetic team in the office supply industry? Jump on this opportunity to begin an exciting and rewarding career. All levels of experience welcome. We build loyalty with our business customers by solving issues, offering beneficial products, and providing a positive experience. We are looking for upbeat and energetic individuals who have a strong desire to provide exceptional service and the drive to be promoted to Business Development Reps or Account Maintenance Reps, among other positions. We have a clear career path that will provide raises, promotions and a strong sense of achievement to the dedicated. If you are by nature a warm, smiling, friendly and reliable person who genuinely likes helping people and you enjoy talking on the phone, this is the perfect position for you!
Duties include, but are not limited to, the following:

Answer inbound phone calls in a professional, courteous, efficient, and friendly manner
Accurately enter, add, and update customer information
Multi-task between order entry programs, CRM, chat and/or customer conversations
Obtain pertinent information for sales consultants, providing detailed notes in CRM
Model and deliver a distinctive and delightful customer experience
Engage customers by greeting them and offer assistance with products and services
Resolve customer issues and answer questions to ensure a positive customer experience
Model and share best practices to deliver a distinctive and delightful customer experience
Recommend items for sale to customer and upsell companion items
Effectively communicate promotional incentives to the customers
Record customer feedback professionally and accurately
Comply with all company policies and procedures
Maintains respectful relationships with coworkers
May be required to perform additional duties and tasks as required by the company.
Attends training and completes PPLs requested by Manager or assigned by corporate.

Why you want to work here:

Full compensation package to include: competitive salary, medical, dental, vision, STD, LTD, Life insurance, 401k, profit sharing, paid time off, continuing education reimbursement, cell phone data plan
Enjoyable, fun work environment including picnics, BBQs, food truck events, SPIFFS, bonuses
We promote the right talent from within the company
Fast Growing with many opportunities to advance (6 months tenure required for promotion consideration)
Weekends off

Basic Qualifications, Ability and Skills:

Fluent in reading, writing, and speaking English. Spanish a plus!
Must be able to work anytime during the hours of operation 7am-9pm
Have reliable transportation to get to and from work
High School Diploma
Basic math and typing skills (20+ WPM without spelling or grammatical errors)
Proficiency in Microsoft Office, and previous CRM experience a plus
Be proficient with a computer
Use proper and appropriate phone etiquette
Be adaptable and coachable
Excellent communication both orally and written
Strong interpersonal and customer service skills
Energetic with a desire to learn and grow in a team orientated atmosphere
History of good attendance at work
Former sales, telemarketing or customer service experience preferred but not required
Active listening skills
Appropriately manage difficult customer situations

Job Type: Full-time
Pay: From $16.00 per hour

401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance


8 hour shift
Day shift
Monday to Friday

Ability to commute/relocate:

South Daytona, FL 32119: Reliably commute or planning to relocate before starting work (Preferred)


High school or equivalent (Preferred)

Work Location: One location
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