Hi, we got a new job opening for Guest Experience Manager – Front Desk in Walt Disney World Resort
Company : Walt Disney World Resort
Location : Orlando, FL 32830
position : Guest Experience Manager – Front Desk
The Front Office Guest Experience Manager leads the daily operations of the Front Office. This salaried leader interacts with Guests, Cast Members, external service providers, the local community, and partners on a daily basis to ensure a seamless arrival experience and delivery of superb service. To aid them, they utilize a complex property management system and other multi-functional hotel/guest services systems.
Lead a team of hourly Front Office Cast Members while consistently demonstrating the Disney Leader Basics, serving as a model of The Four Keys Basics (safety, courtesy, show and efficiency) and delivering service from the heart.
Conduct regular meetings with Cast Members to communicate relevant information.
Recognize, coach, develop and mentor a diverse team of Cast Members.
Ensure an environment where Guest and Cast Safety are the first priority.
Spend up to 80% of each day working in the operating area and interfacing with Guests and Cast Members. Make day-to-day operational decisions and monitor daily staffing needs that benefit Guests, Cast Members.
Maintain current training proficiencies and sign-off on training and recertification completed by Cast Members.
Support local projects and monitor any potential impacts to the Guest and Cast experience.
Communicate and partner with other leaders, peers and partners to ensure smooth day-to-day operations.
Basic Qualifications :
Energizing leadership skills with the ability to function in a team environment
Proven ability to partner with fellow Cast Members and move the operation forward to the next level of excellence
Ability to influence and be an agent for change
Creative thinking skills
Professional verbal and written communication skills
Organization and follow-through skills
Positive leader with the ability to serve as a role model for performance excellence
Proven self-starter who continually pursues learning opportunities
Proven ability to effectively manage and prioritize multiple responsibilities
Windows and Microsoft experience in a professional environment
Ability to be flexible with work schedule, including weekends, variable shifts and holidays
Required Education :
High school diploma or equivalent
Preferred Education :
College degree in business or hospitality
Additional Information :
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits