Hi, we got a new job opening for IT Support Specialist in Clerk of the Circuit Court – Volusia County FL
Details :
Company : Clerk of the Circuit Court – Volusia County FL
Location : DeLand, FL 32724
position : IT Support Specialist
Description :
Volusia County Clerk of Circuit Court Job Description
IT Support Specialist
Classification: Non-Exempt Grade: IT-2 Revised Date: Dec 2021
NATURE OF WORK
The position of IT Support Specialist is responsible for maintaining and installing computers and peripheral devices, and training users on their effective use.
ESSENTIAL ABILITIES FOR ALL COURT OPERATIONS CLERK JOB CLASSIFICATIONS:
All employees must have the ability to communicate in a customer service environment and produce positive impressions and outcomes and provide professional customer service contact with employees/staff, attorneys, the public and various judicial agencies. Employees should possess the ability to function as a team member; the ability to utilize good judgment to solve problems; the ability to read and comprehend policy, procedures and instructions; and the ability to maintain privacy of information with respect to internal and external customers.
ESSENTIAL FUNCTIONS:
Installing and repairing computers, monitors and peripheral devices
Support end users in-person, over the phone, or via email and ticketing system (Jira)
One on one user training for hardware and software
Prepare recommendations, reports and proposals as directed
High attention to detailed organizing and arranging of data and equipment
May perform other duties as directed by the assigned supervisor, manager, or Chief Officer
Adheres to and follows the policies and procedures of the Clerk of the Circuit Court
Proficiency in MS Office
KNOWLEDGE, SKILLS, ABILITIES & OTHER
Knowledge: Knowledge of MS Office. Knowledge of Clerk’s IT office equipment. Knowledge of the principles and practices of information systems operations. Ability to train end users.
Skills: Positive and effective communication skills under normal conditions and when under pressure.Ability to install and maintain computer hardware, monitors, and other peripheral equipment. Must have a basic understanding microcomputer networking. Must work well with users in providing training on software and hardware.
Abilities: Ability to learn and perform assigned duties readily. Ability to work independently with minimum supervision. Ability to understand oral and written directives. Ability to provide information correctly and concisely, verbally and in writing. Communication proficiency and ethical conduct. Able to problem solve and recognize potential solutions. Ability to teach and train others.
Other: Driving ability as travel in Volusia County will be required. Ability to perform overtime and on- call duty rotation as required.
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Volusia County Clerk of Circuit Court Job Description
IT Support Specialist
MINIMUM EDUCATIONAL QUALIFICATIONS
Graduation from a two-year degree in computer science or related field, or two years’ experience in system networking required. May substitute degree with an acceptable combination of education and experience.
ADA REQUIREMENTS
Physical Demands: Light to medium work, with some extended sedentary work. This position may require long hours in front of a computer screen. Pushing, pulling, lifting, exerting up to 35 pounds of force occasionally, and/or 10 to 20 pounds of force frequently, and/or up to 10 pounds of force constantly.
Environmental Demands: Inside work. Exposure to dust.
Mental Demands: Ability to read and comprehend technical manuals and instructions; layouts, blueprints, schematics; procedures, safety and general instructions and memos. Ability to perform moderate mathematical functions including addition, subtraction, multiplication and division. Ability to speak clearly and concisely. Ability to write compound sentences relaying information, data and details.
SUPERVISION RECEIVED
This position reports to and receives direction from the location Supervisor and/or Manager with work reviewed in progress and upon completion for achievement of desired results.
SUPERVISION EXERCISED
This is not a supervisory position.
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Job Type: Full-time
Pay: $20.50 – $25.00 per hour
Benefits:
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Ability to commute/relocate:
DeLand, FL 32724: Reliably commute or planning to relocate before starting work (Required)
Education:
Associate (Preferred)
Experience:
Maintaining computer hardware: 1 year (Required)
MS Office software: 1 year (Required)
basic computer networking: 1 year (Required)
providing software training to other: 1 year (Preferred)
Work Location: One location