Hi, we got a new job opening for Office Coordinator Clerical in Cleveland Clinic Martin Health
Details :
Company : Cleveland Clinic Martin Health
Location : Port Saint Lucie, FL 34952
position : Office Coordinator Clerical
Description :
Job Summary:
Supports clinic operations by direct involvement with the physician(s) and nurse(s). Answers the phone, triaging calls, schedules appointments, schedules diagnostic testing and/or surgical procedures, obtains referral/authorizations, and maintains physician calendar and other administrative duties.
Job Responsibilities:
Supports clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitates the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Works through and solves patient issues professionally and in a timely manner. Produces error-free transcribed correspondence.
Takes and relays phone messages for the respective area in a clear and concise manner in accordance to CCF policy. Assists with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed
Ensures all patients are rescheduled relating to physician out days in a timely manner
Orders supplies using cost effectively, appropriate cost center numbers and correct processes
Utilizes correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed
Verifies and updates patient demographics and insurance information
Identifies whether patient needs referral and/or authorization and obtains referral and/or authorization when necessary
Ensures appointments are booked on proper case and add any cases or schemes as necessary
Obtains proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module
Inputs reasons for all visits on all appointments. Ensures same day add-on appointment is communicated to appropriate department personnel. Ensures authorization is secured for same day add-on appointment and same day inpatient hospital admissions
Ensures surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus
Works in conjunction with nurse to reconcile day sheet with charge tickets
Assists other departments within the pod as needed
Maintains complete and up-to-date documentation and files at all times, including product and services quotes
Other duties as assigned
Education:
Some college or technical training
Knowledge of medical technology gained through experience or formal course work
Excellent customer service, interpersonal, and oral and written communication skills
Basic arithmetic skills (addition, subtraction, multiplication, division, percentage)
Strong computer skills, working knowledge of (e.g., Microsoft Word, Microsoft Excel, email software). Typing competency with the ability to format, spell, punctuate, edit and proofread typed copy.
Ability to transcribe dictated correspondence if needed
Must have good organizational skill to perform multiple activities
Certifications:
None required
Complexity of Work:
All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position: World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback
Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully
Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints
Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility
Work Experience:
Minimum of two (2) years medical office experience and/or a minimum two years medical insurance experience
Physical Requirements:
Able to relate to other health care workers and develop productive work relationships with peers and physicians
Projects a cooperative, positive helping demeanor and is able to perform well under stressful conditions
Is flexible and able to adjust to changes in assignments. Able to work under minimal supervision, prioritize workload and meet required deadlines
Ability to sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time
Able to walk about the department and hospital and lift and carry paper, notebooks up to 10 pounds without assistance
Working conditions: fast-paced, very active position
Location: Cleveland Clinic Martin Health ยท 073411 – Tiffany Family Care
Schedule: Full Time, Day shift, 8am-5pm