Hi, we got a new job opening for Patient Relations Coordinator in Ackerman Cancer Center
Details :
Company : Ackerman Cancer Center
Location : Jacksonville, FL 32223
position : Patient Relations Coordinator
Description :
***$500 Sign-on Bonus***
Our facilities in Jacksonville and Amelia Island specialize in the most advanced radiation oncology therapies available for all types of cancer. The interdisciplinary team at Ackerman Cancer Center is professional, compassionate, and dedicated to the highest level of care for patients and their families.
All new hires must complete their Covid vaccination series by their start date.
Position Overview
This position is responsible for managing phone calls, scheduling appointments, collecting patient insurance eligibility and prior referrals needed for all scheduled appointments. In addition, the Patient Relations Coordinator collects patient co-pays required for their visits. This role interfaces with providers and all other departments in the organization.
Essential Job Functions:
Manage phone calls and direct calls to the appropriate parties
Schedule patient appointments as requested
Contact patients by phone to reschedule missed appointments and/or to remind of upcoming appointments
Greet patients on arrival and performs the check-in process
Prepare and maintain patient charts, by collecting appropriate information and entering/filing correctly
Collect patient copayments
Work collaboratively with other departments to promote the best care of the patient and efficient workflow
Provide excellent customer service to all patients and family members
Performs other duties as assigned
Required
Provide professional telephone services; schedule patients and send appointment reminders
Assist patients with paperwork and enter information into Electronic Medical Records system
Obtain medical records
Track and update physician schedules
Perform office receptionist duties, including maintaining waiting rooms and preparing refreshments
Preferred
Associate’s or Bachelor’s Degree
Medical office experience
Hours: Generally, Monday – Friday 9:00am -5:30pm