Hi, we got a new job opening for Special Order Liaison in PGA Tour Superstore
Company : PGA Tour Superstore
Location : Naples, FL
position : Special Order Liaison
OverviewAt PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position SummaryThe Special Order Liaison (SPO Liaison) will be counted on to drive and support the customer experience and have ownership of the entire post-purchase special order process.
Key Responsibilities and Duties:
Special order liaison between the stores, our vendors, and our customers
Tasked with knowing, understanding, and providing all communications regarding updates on all special orders.
Partners with the Store & Customer Care Center teams on a regular basis.
Develops a strategic plan to handle any potential issues (backorders, product delays, equipment changes) in partnership with store leadership.
Oversee the complete post-purchase special order process including interacting with vendors, PGA TOUR Superstore Associates, and customers on a regular basis.
Execute the Special-Order Process as outlined in “SOP- Store Order Management Process”
Qualifications and Skills:
Minimum 1 year Customer Service experience
GED or equivalent
Retail experience, highly preferred.
2+ years customer order management experience, highly preferred.
Strong listening and interpersonal skills. Candidates must possess good verbal and written communication skills and be able to communicate cross-functionally.
Proven track record of identifying opportunities and solutions to increase sales and improve operational processes.
Proficient in Microsoft Excel, Microsoft Outlook, and the Internet. Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, a plus
Ability to multiple priorities to ensure that resources are properly allocated to meet objectives. They must have strong organizational and intuitive skills to make sound decisions without direct supervision.
Must be able to work a flexible schedule Monday – Sunday, nights and weekends
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
Job Type: Part-time