Hi, we got a new job opening for Spokane, WA 99201 in The Travelers Companies, Inc.
Company : The Travelers Companies, Inc.
Location : 4e7c4f7b8f9abebe
position : Spokane, WA 99201
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
$31,200.00 – $50,400.00
What Is the Opportunity?
Under direct supervision, the Customer Service Representative will build and maintain effective relationships primarily with customers, handling a high volume of inbound calls. As a trainee, this individual will provide telephonic customer service at a level consistent with Travelers’ Business Center quality and productivity goals. The Customer Service Representative will also assist customers and agents with quotes, policy inquiries and changes, billing questions and technical support. They may also work closely with other business partners to handle key requests. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
What Will You Do?
Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts.
Responds to customers/agents and/or other business partners on requests for quotes or changes to existing policies.
Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
Resolves service-related complaints and complex calls with guidance from others on more complex calls.
Assist customers with simple intent calls.
Acts as online billing systems and agency portal website expert to provide proactive agency and customer support.
Identifies new business opportunities driven by customer/agent and/or other business partner request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate.
Ensures current and complete documentation of account notes.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Some college preferred.
Prior insurance and/or call center experience a plus.
Resident Property and Casualty or Personal Lines Insurance License preferred.
Previous customer service experience preferred.
What is a Must Have?
High school diploma or GED.
What Is in It for You?
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.