Hi, we got a new job opening for Supvr Assistance Programs Customer Service in BayCare
Details :
Company : BayCare
Location : Clearwater, FL
position : Supvr Assistance Programs Customer Service
Description :
Description: The Assistance Programs Customer Service Center Supervisor is a licensed provider and is responsible for the daily supervision of the AP (EAP) Counselors and Intake Specialists in a 24/7 health care environment. Responsible for the strategic planning and on-going development of all quality assurance programs, Contact Center Optimization, and team member performance. Develops and maintains relationships with service line management and key clients. Responsible for meeting appropriate staffing levels, meeting optimization parameters, data reporting, proactive team development initiatives, and identifying ways in which customer service and customer satisfaction can be enhanced. Qualifications: Certifications and Licensures
Required
LCSW (Social Work)
Or
LMHC (Mental Health)
Or
LMFT (Marriage and Family)
Education
Required
Master’s
Counseling
Or
Master’s
Psychology
Or
Master’s
Related Field
Or
Master’s
Health Education
Or
Master’s
Human Services
Or
Master’s
Nursing
Or
Master’s
Social Work
Experience
Required
4 years
Healthcare
Or
4 years
Behavioral Health
Preferred
2 years
Supervisory Role in a related field
Specific Skills
Required
Critical thinking skills
Required
Work with a team
Required
Knowledge of regulatory standards appropriate to position
Required
Marketing skills
Required
Organizational skills
Required
Written and verbal communication skills
Required
Interpersonal skills
Required
Delegation skills
Required
Customer service skills
Required
Computer skills appropriate to position
Required
Work with minimal supervision
Required
Management skills